Returns & Exchanges

At Carlotta Films, we want you to be completely satisfied with your fashion purchase. If your item isn't the perfect fit, you may return or exchange it within 30 days of delivery provided it remains in its original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all designer labels and security tags are intact to qualify for a full refund.

• 3.
  Ship Your Items

  Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.